FREQUENTLY ASKED QUESTIONS

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Securely complete your purchase using a variety of trusted payment methods including VISA, MasterCard. Our SSL encrypted Checkout ensures your payment details are safe and your transaction is worry-free.

Explore our size chart for the perfect fit! But hey, if you’re still unsure about which size suits you best, don’t sweat it. Drop us a message right here, and our dedicated support team will ensure you get the ideal fit for your next purchase.

At Hami Leather, our top priority is ensuring your satisfaction with every purchase. That’s why we stand behind our products with a hassle-free return policy.

For Regular Orders, you have up to 30 days from the date of delivery to return or exchange your items for a full refund or exchange. We want you to shop with confidence, knowing that if something isn’t quite right, we’ll make it right.

Please note that personalized or customized products are crafted with care specifically for you and therefore cannot be returned for refund or exchange under any circumstances.

Our “Made to Measure” option allows you to personalize your size preferences by providing your body measurements. If you’re uncertain about your measurements, no worries! You can simply select “I am not sure, I’ll provide measurements later via email” during checkout without any hesitation.

After you’ve placed your order, our dedicated customer support team will reach out to assist you in obtaining accurate measurements. Your satisfaction is our first priority, and we’re here to ensure your perfect fit!

At Hami Leather, we prioritize swift delivery without compromising on quality. Regular orders ship within 10 business days, However, it can take up to 20 business days for your item to be shipped. Prime products are in stock and ship the next day. Made-to-measure orders typically dispatch in 2-3 weeks.

Enjoy the convenience of free shipping to destinations worldwide! We’re thrilled to offer this service to our valued customers, covering all countries except Russia, Brazil, Israel, Iran, Iraq, India, and OFAC Sanctioned Countries.

Stay updated on your order’s progress effortlessly! Simply navigate to our Tracking section and enter your tracking number to get real-time updates on the status of your purchase. Should your estimated delivery date lapse without receiving your order, don’t hesitate to reach out to us. Your satisfaction is our priority, and we’re here to assist you every step of the way.

We’re dedicated to swiftly resolving any issues with faulty items to ensure your satisfaction.

If you come across a fault, please reach out to our dedicated Customer Care team promptly. Kindly provide us with:

  • Your order ID
  • A detailed description of the fault, accompanied by photographs if possible

Rest assured, we prioritize resolving such matters promptly. Upon receiving your report, we’ll aim to respond within 24 hours. Once the details are confirmed, we’ll expedite the dispatch of a replacement item to you.

Your satisfaction is our priority, and we’re committed to ensuring your shopping experience remains exceptional.

Your payment may not have processed successfully due to the following reasons:

1-Incorrect billing details:

Ensure that the billing information provided matches the details associated with your payment method.

2-Credit card limit exceeded:

Verify your credit card limit. It’s possible that your daily or overall credit limit was reached during the transaction attempt. Consider adjusting your spending limit or try using a different card with a higher credit limit.

3-Invalid card number:

Double-check that the credit or debit card number entered is accurate and up-to-date.

4-Expired card:

Review the expiration date on your credit or debit card. If it has expired, please update your payment information with a valid card.

If you continue to experience issues, feel free to reach out to our support team for assistance. We’re here to help you.

Certainly! When you order from Hami Leather, please keep in mind that your parcel may be subject to customs or import duties upon arrival in your country. These charges are the responsibility of the recipient, whether you’re a retail or wholesale customer. While we cannot predict the exact cost since customs policies vary, we advise contacting your local customs office beforehand for clarity on potential charges. This proactive step helps ensure a smooth shopping experience with us.

Welcome to our custom jacket service! At our store, we transform your ideas into stylish reality. Share your inspiration or describe your dream jacket in our Custom Order Form. From classic leather to trendy bombers, we craft unique pieces tailored just for you. Let’s create something extraordinary together

At our store, it all starts with leather. We’re experts in sourcing from top-tier tanneries worldwide, ensuring only the finest quality. From luxurious Lambskin to durable Cow-hide, we offer variations in type, pattern, color, and thickness.

At the heart of our craftsmanship lies leather, where our expertise shines. Yet, we don’t limit ourselves there. We cater to diverse tastes and preferences by offering custom orders in an array of premium fabrics, including cotton, polyester, satin, wool, and more. Elevate your style with personalized creations tailored to your unique vision.